Our Policies

Everything is shipped and packaged with love & Care at our studio in Pennsylvania.

Shipping

Orders will be shipped within 3 to 5 business days from date of purchase, unless noted in the product description, or if it is a custom order. We primarily use USPS Ground & USPS Priority mail for all domestic shipping, so once your order is processed you will receive a tracking number and notifications for your order. All orders will be shipped from Philadelphia, PA or Havertown, PA.

Returns

We want you to be happy with your purchase, but If you are unhappy with your item, please notify us within 14 days of your order (with record of your purchase) and we will work with you personally on an exchange, store credit, or refund.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@hideawayhousestudio.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. Please send us a picture of the damaged item so that we can submit a claim to USPS and send you a replacement item.

Oopsy! Something is wrong with my order.

We'll help you get that sorted. Contact us at hello@hideawayhousestudio.com

Custom Orders

We are happy to work with you on a custom order!

Comissions

Yes, we'd love to work with you! 

Contact hello@hideawayhousestudio.com for all inquiries.